Cancel your subscription
Cancellation moves your account from a paid plan to Free at the end of the current billing cycle. Your data is preserved. Your agents keep running — Free is capped on monthly calls, not on agent count — though platforms over the Free-plan limit are suspended (not deleted) at the cycle boundary.
How
/billing → Manage billing → opens the Stripe portal.
In Stripe’s portal, click Cancel subscription. Confirm.
Stripe sends you a cancellation confirmation email. The next time you reload /billing, the Status badge shows cancelled with the cycle’s end date displayed.
What happens at the cycle boundary
When the current paid period ends:
- Your
organisations.plandrops tofree - Plan limits tighten: 2 platforms, 1,000 calls/month, 3-day audit retention (agents are unlimited on every plan, including Free)
- Agents above the 2-agent cap are auto-suspended (not deleted)
- Platforms over the 2-platform cap stay connected but you can’t add new ones until you remove some
- Audit history older than 3 days is no longer queryable in the dashboard
Until then
Nothing changes — you keep your paid plan features and limits until the cycle ends. Use that window to:
- Export your data if you want a snapshot (Export data)
- Identify which platforms you’d want to keep within Free limits, and whether 1,000 calls/month covers your usage
Coming back
If you re-subscribe later, your data is right where you left it:
- Suspended agents still exist; reactivating them is one click
- Platforms are still connected (you may need to reauth if OAuth tokens expired)
- Permissions and audit history are intact
You don’t have to start over.
Cancellation vs refund
| Cancel | Refund | |
|---|---|---|
| When | Any time | Within 30 days of first subscription |
| Stops future billing | ✓ | ✓ |
| Refunds past charges | — | ✓ (full amount) |
| Account preserved | ✓ (drops to Free) | — (hard-deleted after 7 days) |
See Request a refund for the refund path.
Cancelling and never coming back
If you want a clean exit — no Free-plan account hanging around — wait until cancellation takes effect, then go to Settings → Account Management (Clerk) and delete your identity. AgentValet’s owner record is soft-deleted alongside it.