Cancel your subscription
Cancellation moves your account from a paid plan to Free at the end of the current billing cycle. Your data is preserved. Your agents keep running — Free is capped on monthly calls, not on agent count — and platforms you already connected stay connected.
How
/billing → Manage billing → opens the Stripe portal.
In Stripe’s portal, click Cancel subscription. Confirm.
Stripe sends you a cancellation confirmation email. Your plan stays active until the paid period ends; once it does, the plan badge on /billing shows Free and the status badge shows active.
What happens at the cycle boundary
When the current paid period ends:
- Your
organisations.plandrops tofree - Plan limits tighten: 3 platforms, 300 governed actions/month, 3-day audit view (agents are unlimited on every plan, including Free)
- No agents are suspended — there is no agent cap on any plan
- Platforms over the 3-platform cap stay connected, but you can’t connect new ones until you’re back under it
- Audit history older than 3 days is no longer shown in the dashboard
Until then
Nothing changes — you keep your paid plan features and limits until the cycle ends. Use that window to:
- Export your data if you want a snapshot (Export data)
- Identify which platforms you’d want to keep within Free limits, and whether 300 governed actions/month covers your usage
Coming back
If you re-subscribe later, your data is right where you left it:
- Agents are still there and still running
- Platforms are still connected (you may need to reauth if OAuth tokens expired)
- Permissions and audit history are intact
You don’t have to start over.
Cancellation vs refund
| Cancel | Refund | |
|---|---|---|
| When | Any time | Within 30 days of subscribing |
| Stops future billing | ✓ | ✓ |
| Refunds past charges | — | ✓ (full amount) |
| Account preserved | ✓ (drops to Free at cycle end) | ✓ (drops to Free immediately) |
See Request a refund for the refund path.
Cancelling and never coming back
If you want a clean exit — no Free-plan account hanging around — wait until cancellation takes effect, then go to Settings → Danger Zone → Delete my account and type DELETE MY ACCOUNT. Your agents are suspended and you have 48 hours to change your mind.